FAQ
Frequently Asked Questions
What products do you offer?
We offer high-quality natural oils for hair, beard, and body care crafted with ingredients that nourish, hydrate, and support healthy hair and skin.
Are your products safe for sensitive skin?
Yes. Our products are formulated with gentle, skin-friendly ingredients. However, we always recommend performing a patch test prior to full use, especially if you have sensitive or allergy-prone skin.
How do I place an order?
Simply browse our collections, add your selected items to the cart, and checkout securely through our website. You’ll receive a confirmation email immediately after your order is placed.
Do I need an account to shop?
Yes. Creating an account allows us to offer you a more personalized experience, including order tracking, wish lists, and faster checkout on future orders.
What is your return policy?
We accept returns within 14 days of delivery, as long as the product is unopened and in its original condition. Due to hygiene reasons, we are unable to accept exchanges. See our Terms & Conditions for full details.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location and will be estimated during checkout. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes, we currently ship to selected international destinations. If your country is supported, you will see options available at checkout.
Is your packaging sustainable?
We are committed to reducing our environmental impact. Many of our products come in recyclable or biodegradable packaging, and we continue to improve our sustainability efforts.
How do I contact customer service?
You can reach us directly by email at [contact@sanasalus.com]. We aim to respond within 1 business day.
Are your products cruelty-free?
Absolutely. All Sanasalus products are cruelty-free and never tested on animals.
How do I use the hair and beard oil?
Our Hair Oil is formulated to be used 2–3 times per week as part of your regular routine, or daily as a pre-wash treatment to nourish the scalp and strands. Apply a healthy amount to your hair and scalp, massage gently, and leave it in for at least 30 minutes before washing. Frequency may vary based on individual needs.
The Beard Oil can be used daily. It is designed to strengthen, condition, and soften facial hair, which tends to be coarser than scalp hair. Apply a healthy amount to a clean beard and massage thoroughly into the roots and skin beneath.
For both products, we recommend using a healthy amount appropriate to your hair length and thickness. Typically, this may range from 1–3 pumps, but may vary by individual preference and hair type.
How do I use the body oil?
Our Body Oil is a versatile, nourishing blend that can be used daily as a moisturizer to hydrate and smooth the skin. It may also be applied as a massage oil, or whenever your skin needs extra care and nourishment.
Apply a healthy amount—typically 1–3 pumps depending on body size—directly to clean, dry or damp skin. Massage until fully absorbed. Use as often as needed to maintain smooth and supple skin.